FAQ - Frequently Asked Questions

At what time should we arrive and depart?
Arrival time 16.00 if you arrive after 19.00 please telephone
Departure time 10.00 am
Can you help with travel arrangements?
For help on travel arrangements by car, by plane or by train select Reach Tuscany from the home page.
Are the prices per person or per apartment?
The price displayed are per apartment.
Are linen and towels provided or do I need to bring my own?
Yes linen and towels are provided and included in the price displayed, bring your own pool towel.
Is the central heating included in the price?
No, the central heating is charged on consumption when required.
Is there a swimming pool?
Yes, there are two 15x7.5 meters and a small baby pool open from April to October
Is there a telephone, fax, email connection available?
There is no phone, we recommend you hire a mobile phone with you car, many car hire companies now offer this service. At the property there is free Internet access during office hours, you can use www.skype.com for calls.
Is there a balcony or terrace belonging to the apartment?
Yes all have with exception of Bell'Aria, Panorama and Santa Lucia.
Are there local grocery stores?
Yes within 3 miles. 
Where can we rent bicycles?
In Radda in Chianti at Bar Dante, delivery to the Information point can be arranged. Their contact details are; tel +39 0577 738815, email kferru@tin.it
Where are the nearest riding stables?
Please see the following link http://www.castelloditornano.it/maneggioingle.htm 
How far are the airports?
Florence 1 hour, Pisa 2 hours, Bologna 2 hours, Rome 3 hours. 
When do I get road directions?
Directions are provided with your final confirmation, after full payment is received.
Where do I find the directions?
The directions can be found as a link on your final confirmation email. They can also be accessed by logging into your booking details using your useremail and password.
If necessary, how do we contact To Tuscany once in Italy?
As all the villas are privately owned and managed we have no on-site representative however we can be contacted at any time during your stay in Italy. You can call Sean on +39 333 2495106.