Dear Dympna,
We came back with some wonderful memories and thoroughly enjoyed the experience. What could you have done better?
You could have brought the sunshine to Florence on the Thursday and stopped the rain from falling so heavily. You could have warmed up Friday a little and you could have warned us just how delicious the local produce was especially the tomatoes as we munched our way through kilos of the things.
I couldn't criticise one thing and we knew the weather would be changeable because of the time of year but we did get together for a celebration and we had a fantastic time with the family. 
The property was even better than we envisaged and whilst we can all pick up on certain points e.g. a larger kitchen with more light and work surfaces would have been preferable, this is a an old property full of
character and it suited out purposes exactly.
I wouldn't recommend the use of Europcar despite the apparently cheaper prices because the wait at the collection point was very frustrating and next time we will use another supplier. By the way the recommendation
was via Thompsons and not you.
Teresa at the property was a delightful person and was extremely helpful. She cooked a meal for us on Tuesday evening and it was splendid.
Everything lived up to expectations and whilst I am not certain when we will be returning to Tuscany, when we do we will certainly be contacting your organisation at the outset. In the meantime we will not hesitate to
recommend you to others.
Keep up the good work!
Yours sincerely,
Peter and Liz Riley and family (UK)